We understand that this is a very worrying time for relatives and those looking at admitting a loved one into our care homes. We would like to reassure you that we are doing over and above everything that is required in-line with national guidance.
All of our Care Homes continue to run safely with adequate numbers of staff on duty. We do not have any cases of Coronavirus at our homes. Our teams are being well supported and have the resources they need to look after our residents. We continue to hold significant stocks of food, PPE, such as aprons, gloves, facemasks and eye protection and we have multiple suppliers to call upon if needed.
We are accepting new admissions but we have now closed all our homes to all visits. The only exception to this is if a loved one becomes critically ill or is nearing end of life. All of our homes have tablet devices available for skype calls in order for relatives and friends to maintain visual contact with loved ones. Skype appointments are in 15-minute pre-bookable slots between the hours of 2pm and 4.30pm and can be pre-booked via our home’s reception staff. A dedicated team member will be allocated to host Skype calls during these times.
We continue to have a range of stringent measures in place to maintain the safety of our homes. This includes a robust policy and risk assessment, screening of staff illnesses (all of our staff members now have access to testing) and holding of increased stock of cleaning products, dried & frozen foods, alcohol gel, gloves and aprons.
Our London office is now closed with all team members working remotely. Calls are diverted to our Office Manager during working hours, therefore any enquiries you may have can be effectively responded to as normal.
This is an evolving situation but we continue to take guidance and advice from the Department of Health and Public Health England. Please be reassured that we are doing everything in our power to protect your loved ones and our team members. We will continue to update you as this situation evolves and once again and we thank you for your co-operation and support at this challenging time.
Read the latest update to relatives from Oakland Care’s CEO, Joanne Balmer here.