Woodland Grove care home rated ‘Good’ with ‘Outstanding’ elements by the Care Quality Commission

Woodland Grove care home rated ‘good’ with ‘outstanding’ elements by the Care Quality
Commission

Our Woodland Grove care home in Loughton Essex, has improved it’s CQC rating to ‘good’ with some outstanding elements, following the latest CQC inspection in December 2018.

Our care home which offers residential, nursing, memory and respite care was rated good for being ‘safe’, ‘effective’, ‘caring’ and ‘well-led’ and outstanding for being ‘responsive’.

The shining report stated: “The registered manager had gone above and beyond, to consult, empower, and listen to people’s views. Information was used to in a way that considered how best to deliver person-centred care in a way that improved people’s
outcomes.

It continued to say that: “People received personalised care that responded to their needs. Staff were caring and responsive, and people consistently told us how they were treated with kindness, compassion and respect.”

Amongst the outstanding feedback for being ‘responsive’ and meeting people’s needs, the report highlighted: “The registered manager exceeded expectations in ensuring people’s needs, views and aspirations were at the centre of everything they did. Staff used innovative and individual ways of involving people and their family, friends, and the local community to meet people’s needs in a personalised and sensitive way. People and their relatives told us the service was exceptional and they received excellent care.”

Praise from relatives was included in the report, with one family member saying: “Everyone has shown such love and compassion. We are truly grateful and can never repay you. Please just continue your great work. It makes us smile to know you are helping families to cope at such difficult times.”

The report highlighted our ‘exceptional’ social activities calendar at Woodland Grove, saying: “An extensive range of stimulating activities were on offer seven days a week. These enabled people to have fulfilled lives, engaging in activities and hobbies that were meaningful to them. The registered provider went to exceptional lengths to encourage people to share skills, learn new interests, socialise and form new friendship groups, by ensuring that there was a wide range of events for people to get involved with.”

Inspectors noted that “Staff were motivated by and proud of the service, one staff member said: “I have been here for about four years now. I love my job.”

The report concluded that: “The provider had completely overhauled the management structure and had reviewed the roles and responsibilities within the organisation. The service was effectively managed and well led. This met the characteristics of good, with
outstanding elements in some areas.”

Registered Manager, Hazel McGwyne, who has been with the care home since July  2018 said: “We’re extremely proud to have improved our CQC rating to ‘good’ with some ‘outstanding’ elements and we’re so pleased that the hard work and dedication from our team to improve the home and our service has been recognised”

Read the full  CQC report.