Elmbrook Court rated ‘good’ in the first CQC report
Elmbrook Court has received an overall rating of ‘Good’ for its service in its first report by the Care Quality Commission. The care home was rated ‘good’ in five inspection categories. The home was inspected over two days in June of this year, its first review by the CQC since opening in May 2021.
The report said residents were “receiving care and support that was centred around their assessed needs, choices and decisions,” and that staff “Staff knew people very well, had a good understanding of their individual needs and made sure those needs were met.”
Inspectors noted numerous examples of care tailored to individuals’ likes and needs and praised the team for their “excellent skills and a keen interest in finding out as much as they could about people’s history, by using a ‘This is me’ document to establish what people’s interests were. The lifestyle manager commented, “We are trying to expand the range of activities, with service users’ input, speaking to residents to find out what they like. The management team have been incredibly supportive, given lots of direction.”
The report highlighted how staff had enabled one resident who enjoyed playing bowls to go along and watch a special England V Scotland match with other residents, which they all enjoyed.
Residents at Elmbrook Court had access to a wide variety of activities which included individual and group activities some of which were linked with events such as Ladies day, Christmas and Easter. Activities also included the Bees, bugs and butterflies project, musicians, corridor games, mindfulness sessions, knitting and gardening club. The Resident’s personal experiences were explored including the Speedway oxford cheaters supporters club, collecting of 1970 speedway bikes for residents to look at the bikes. These different activities help to protect residents from the risk of social isolation and loneliness – as social contact and companionship are encouraged.
Inspectors noted that residents were complimentary about the management team, were aware of the management structure and told us they knew them and found them approachable. Relatives were positive about the way the home was managed and recognised the continued improvements since the manager came into the post. Relatives commented, “It appears to be managed very well. The staff are all very nice and all know what they are doing. Planning and communication are excellent. The home appears to run like clockwork as far as I am concerned”, “Exceptionally well managed” and “My view is that the manager is managing Elmbrook Court well, she has introduced new systems of reporting and made changes to staffing to deliver a better service to the residents. I believe she has also improved the system of recording residents’ notes so that the information is easier to access. The manager has always dealt with issues that I have raised courteously and professionally.”
Registered manager, Rebecca Warman, was delighted their hard work had been recognised. “We are very pleased with this report. It acknowledges the excellent team we have here and just how much effort they put into creating the best quality of life for the people who live here. “Being ‘exceptional’ is one of our core values and we’re delighted to see that coming through in our daily support for our residents. However, we will always look at how we can improve so that we know we are offering the very best service.”